Privacy Policy

Introduction

crux-ride ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crux-ride.com and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or request a consultation
• Sign up for our newsletter or communications
• Engage our professional services
• Contact us via email or other means

This personal information may include:

• Name and contact details (email address, postal address)
• Financial information relevant to our advisory services
• Information about your pension arrangements and family situation
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To respond to your enquiries and provide customer support
• To send you information about our services and updates
• To improve our website and services
• To comply with legal obligations and protect our legal rights
• To detect and prevent fraud or security issues
• To analyze how our website is used

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: Where you have given us explicit consent to process your information
• Contract: Where processing is necessary for the performance of a contract with you
• Legal obligation: Where we must process your data to comply with legal requirements
• Legitimate interests: Where processing is in our legitimate business interests and not overridden by your rights

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With third-party service providers who perform services on our behalf (e.g., hosting, analytics)
• Professional advisors: With solicitors, accountants, or other professionals when coordinating your financial planning
• Legal requirements: When required by law or to protect our legal rights
• Business transfers: In connection with a merger, sale, or acquisition of our business

All third parties with whom we share your information are required to maintain appropriate security measures and use your information only for the purposes we specify.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Financial advisory records are typically retained for at least seven years in compliance with Irish regulatory requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have the following rights:

• Right of access: You can request a copy of the personal information we hold about you
• Right to rectification: You can request correction of inaccurate information
• Right to erasure: You can request deletion of your personal information in certain circumstances
• Right to restrict processing: You can request that we limit how we use your information
• Right to data portability: You can request a copy of your information in a structured format
• Right to object: You can object to certain types of processing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Cookies

Our website uses cookies to improve your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than Ireland. When we do this, we ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this privacy policy periodically for any changes.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us:

Email: [email protected]
Address: 42 Fitzwilliam Square, Dublin 2, D02 R590, Ireland

Data Protection Officer

For matters specifically related to data protection, you can contact our Data Protection Officer at [email protected].

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Irish Data Protection Commission:

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Phone: +353 (0)761 104 800
Email: [email protected]